If you have any questions about our site, this page should help. Should your question not be addressed there, please feel free to email us.

(NOTE: This is not the GVU Lab FAQ, which can be found at here.

This FAQ page answers questions about the GVU Web site:

1. Do you have WWW statistics on...(something not in the survey)?

2. How can I get in touch with one of the GVU WWW Survey people?

3. Can you send me information on GVU admissions?

4. What is the HERMES project?

5. How do I view a GVU Technical Report?

6. When I try to download a technical report, the ftp server says "access denied". What's wrong?

7. Can I get a web page?

1) Do you have WWW statistics on... (something not in the survey)?

2) How can I get in touch with one of the GVU WWW Survey people?

General inquiries: (or to report problems) www-survey@cc.gatech.edu.

Urgent inquiries: Dr. William Ribarsky, GVU Associate Director for External Relations at ribarsky@cc.gatech.edu

Copyright inquiries:
http://www.gvu.gatech.edu/user_surveys/copyright.html

Phone inquiries: GVU Main Office at 404-894-4488 and your message will be delivered to the appropriate person.

Mail inquiries: please send your letter to:

GVU's WWW Survey Team
Graphics, Visualization & Usability Center
College of Computing
801 Atlantic Drive
Georgia Institute of Technology
Atlanta, GA 30332-0280

3) Can you send me information on GVU admissions?

GVU itself is not an academic unit that awards degrees. Instead it is a research center comprised of many participating academic units around campus. Other than the Master's Degree in HCI program, you can find Georgia Tech admissions information at the following URL: http://www.gatech.edu/techhome/subpgs/admissions.html

To participate in the GVU Center, you will need to apply to an academic unit which will be your home department. GVU affiliated departments and other relevant information are provided here.

The Hermes Project is a project headed by Sunil Gupta of the University of Michigan School of Business. More information about the project is available from:http://www-personal.umich.edu/~sgupta/hermes/

Some of the data used by the Hermes Project was collected as part of Georgia Tech's GVU Center's WWW User Survey which is run by Jim Pitkow and Coleen Kehoe. Specifically, Dr. Gupta designed the questions for and did an analysis of the Consumer section of the survey.

5) How do I view a GVU Technical Report?

Reports are available in both Acrobat (.pdf) and Postscript (.ps) format. Acrobat documents are viewable and printable using Adobe's free Acrobat Reader. Please note: Acrobat files require Acrobat Reader 3.0 or later!

> Click here to download Acrobat Reader 3.0.

> Click here to download ROPS, a Windows PostScript viewer.

> Click here to download Ghostscript, a Macintosh PostScript viewer.

The Postscript files are UNIX compressed and have a .ps.Z filename extension.
To uncompress and view them you'll need:

A UNIX-like uncompress utility

For Macs: MacGZip
ftp://ftp.amug.org/pub/amug/bbs-in-a-box/files/unstuff/other-compression/macgzip-1.0.sit.hqx

For Windows: GZip
http://www.winfiles.com/apps/compress.html

6. When I try to download a technical report, the ftp server says "access denied". What's wrong?

You are probably being denied access to our FTP server (ftp.cc.gatech.edu) due to security reasons. We don't allow connections from remote systems that don't have complete DNS (Domain Naming System or host name look up system) records on their name server. We can confirm this if you can tell us the fully qualified name or IP number of the system you are browsing from and the time you attempted the download. For example, "mysystem.cc.gatech.edu" would be a fully qualified hostname and "130.207.3.99" would be an IP address.

7. Can I get a web page?

We have recently stopped hosting personal web pages for GVU faculty, staff and students. In the past, GVU offered this service when other departments didn't have web pages or did not offer personal home pages. Since then, we have found that GT department web servers have caught up and are offering great web page services to their faculty, staff and students. We still offer official home pages for faculty and staff (not their personal home pages) and we will continue to support legacy faculty, staff and student personal home pages.

So, to answer your question, you should inquire about personal home pages from your home department's webmaster. If you are unable to obtain a home page from your home department, we will be glad to provide you with one. In cases where you need significantly more resources than the department can offer, the GVU web team will try to allocate them to supplement the department's resources (e.g. disk space).

If you are in the College of Computing, all you have to do is run mkwwwhome from a UNIX system (e.g. gvu1.cc.gatech.edu). This will create a directory named .www-home in your home directory wherein you can place your HTML files.

Let us know when your new web page is ready and we'll link to you from the GVU faculty, staff or student page.